This Privacy Policy describes how WashHub (“we”, “us”, “our”) collects, uses, discloses, and protects personal data of users (“you”, “your”) when you visit or use the website washhub.co.in (the “Website”) and related services (collectively, “Services”).
By using or accessing the Services, you agree to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of personal data from you:
a. Information You Provide
- Contact information: name, email address, postal address, phone number
- Account credentials: username, password
- Transaction details: order history, payment details (e.g. billing/shipping address)
- Communication data: feedback, inquiries, support tickets, correspondence you send us
- Other profile information: preferences, service instructions (e.g. laundry instructions)
b. Automatic / Usage Data
- Log data: IP address, browser type and version, pages you visit, date/time stamps, referring/exit pages
- Device information: device model, operating system, mobile network information
- Cookies & similar technologies: we use cookies, web beacons, local storage to enhance your experience, remember your preferences, and for analytics
c. Third Party Sources
- Information from third-party service providers (e.g. payment gateways, analytics providers)
- Publicly available sources or data aggregators
- Affiliates or business partners (if applicable)
2. How We Use Your Information
We may use your personal data for the following purposes:
- To provide, operate, maintain, and improve our Services
- To fulfill orders, process payments, and deliver laundry / cleaning services
- To respond to your requests, inquiries, complaints, and provide customer support
- To send you transactional communications (order confirmations, updates, receipts)
- To send you marketing and promotional communications (if you’ve opted in)
- To perform analytics, usage tracking, and business intelligence
- To detect, prevent, and mitigate fraud, security breaches, abuse, and other illegal or harmful activity
- To comply with legal obligations or enforce our policies
If we intend to use data for new purposes not described herein, we will notify you and seek your consent where required.
3. Sharing & Disclosure of Information
We may share or disclose your personal data in the following circumstances:
- Service providers / vendors: to third parties who help us with operations (e.g. payment processors, delivery/logistics partners, cloud hosting, analytics providers)
- Business transfers: in connection with mergers, acquisitions, reorganization, or asset sales
- Legal requirements: where required by law, court order, regulation, or governmental request
- Protection of rights: to detect or prevent fraud, protect safety, or enforce our terms
- With your consent: when you explicitly agree to share with other parties
We require our third-party partners to protect your data and use it only for permitted purposes.
4. Cookies & Tracking Technologies
We use cookies, web beacons, embedded scripts, and similar technologies to:
- Recognize you when you visit
- Remember your preferences and settings
- Analyze usage and performance
- Provide personalized content and advertising
You can control or restrict cookies via your browser settings (e.g. block or delete). However, disabling certain cookies may affect your ability to use parts of the Website.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy (or as required by law).
When data is no longer needed, we will securely delete, anonymize, or aggregate it.
6. Security
We take reasonable technical, administrative, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We continuously review and upgrade our security practices. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your jurisdiction and the applicable law, you may have the following rights:
- Access: to request a copy of your personal data
- Correction / Rectification: to correct inaccurate or incomplete data
- Deletion / Erasure: to request deletion of your data (subject to legal or business constraints)
- Restriction of Processing: to limit how your data is used
- Portability: to receive your data in a structured, machine-readable format
- Objection: to object to certain processing (e.g. marketing)
- Withdraw consent: where processing is based on your consent
To exercise any of these rights, please contact us at info@washhub.co.in. We may ask you to verify your identity before proceeding.
8. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal data from children. If you believe we have collected data about a child, please contact us and we will delete it.
9. International Transfers
If we transfer your data across borders (e.g. servers located in other countries), we will ensure adequate safeguards as required under applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date and notify you (e.g. by posting on the Website or sending you an email).
Your continued use of the Services after changes indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, complaints, or requests regarding your privacy or this Policy, you may contact:
WashHub
Email: info@washhub.co.in
Phone: +91 91365 95588
